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CFTROU 0032: Connections: Capturing Guests

Today we start a four-part series on “Connections” with Bev Bonner and Kim Wells. Bev and Kim set the philosophy and strategy Family Church employs to make connections with those who visit our church. In this first episode we focus on capturing guest information. Our goal is to get our guests to self-identify so that we can connect with them. We’ll unpack some of the systems we have in place to aid this process such as guest tents, programs, info cards, and interactive tactics that welcome guests into a place of comfort and family. The next part of this series we will be look at tracking guests so make sure to check out this  episode and then be on the lookout for that one too!

Key Points:

  • The philosophy behind identifying guests and allowing them to self-identify.
  • Catering to the needs of guests and being prepared to answer questions.
  • The guest tent as an inviting and disarming means to introduce newcomers.
  • The program, Get Connected card, and getting all the hooks in the water.
  • Issuing the invitation to take “next steps.”
  • Other methods for gathering information on guests.

Every church needs a vehicle to help guests self-identify. Click To TweetWe want everyone to feel like family and it’s so important to be able to identify the guests and help them feel welcome. Click To TweetIf we can create the environment that helps people feel welcome and create as many hooks in the water as we can to capture them, it is the best way to do it. Click To TweetPeople on our next steps team are people people – they are good conversationalists – and they are trained to lead people to Christ, find a small group, and get the help they need. We have trained our next steps team to be eager to… Click To Tweet

Links Mentioned in Today’s Episode:

Assimilation Track

Get Connected Card

Family Church Service Scripts

First Impressions Training



Guest Services

Guest Services: 11-Minute Difference

Parking & Transportation

Jimmy on Twitter

Bev Bonner on Twitter

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